We believe protecting every player's personal information is one of our most important responsibilities. This Privacy Policy explains, with full transparency, how 2020bet collects, uses, stores, and protects your data.
This Privacy Policy is a comprehensive guide governing data management between 2020bet ("we", "us", "the Platform") and all our users ("you", "player"). By using our services through the 2020bet.app website, mobile application, or any other digital channel, you agree to this Policy.
2020bet is licensed under the Curacao eGaming Authority. We follow international data protection standards — in particular, the core principles of the General Data Protection Regulation (GDPR). This means we collect and process your data only for lawful, specific, and limited purposes.
This policy has been published in Bengali for the convenience of Bangladeshi players. In the event of any language discrepancy, the English version shall prevail. For any questions, contact us at [email protected].
2020bet never sells your data. We only use information as necessary to provide services, ensure security, and meet legal obligations. Your data is never shared with third parties for marketing purposes without your consent.
2020bet collects personal information across several categories. Each category and its purpose is detailed below:
| Data Type | Requirement | Retention Method |
|---|---|---|
| Identity Information | Mandatory | Encrypted Database |
| Contact Information | Mandatory | Encrypted Database |
| Payment Information | Mandatory (for transactions) | PCI DSS-Compliant Vault |
| Gaming History | Automatic | Secure Log Server |
| Cookies & Tracking | Optional (Some Required) | Browser Local Storage |
2020bet collects your information in several ways. It's important that you have a clear understanding of each method.
You provide information directly when filling out the registration form, completing KYC verification, making a payment, or contacting our support team. This information is collected on the basis of your informed consent.
When you use 2020bet, our servers automatically collect certain technical information — such as your IP address, browser type, page visit times, and click patterns. This is necessary for security and service improvement.
We use several types of cookies — essential cookies (for session management), functional cookies (to remember your preferences), and analytics cookies (to improve our service). 2020bet does not use third-party advertising cookies.
Payment providers (bKash, Nagad) share limited information for transaction verification. Game providers (Pragmatic Play, Evolution Gaming) share technical logs from gaming sessions. All such sharing is strictly for service delivery purposes and on a limited basis.
2020bet uses your information for the following clear and legitimate purposes:
With your consent, we may send you emails or SMS messages about relevant promotions, bonus offers, and game updates. You can turn off these notifications at any time from your account settings.
We analyze your gaming patterns to detect potentially problematic gaming behavior. This is for your protection and is part of our responsible gaming policy. Our support team may reach out to you if needed.
2020bet does not sell your personal information to third parties. However, limited information may be shared in specific circumstances:
Only the information necessary to deliver services is shared with the partners listed below:
We may be legally required to disclose information in the following circumstances:
2020bet never sells your personal information to advertisers, data brokers, or any commercial third party. This is our core commitment — if you believe it has been violated, you can report it directly to [email protected].
Cookies and similar technologies are used on the 2020bet.app website and application. These store small files on your device that help improve service functionality.
| Cookie Type | Purpose | Duration | Opt-Out Available? |
|---|---|---|---|
| Essential Cookies | Login Sessions, Security Tokens | End of Session | No |
| Functional Cookies | Language preferences, dark/light mode | 1 Year | Yes |
| Analytics Cookies | Page Views, User Paths | 2 Years | Yes |
| Security Cookies | Fraud Detection | 30 Days | No |
You can disable optional cookies through your browser settings. However, disabling essential cookies may cause certain parts of the platform to not function properly.
Data protection is 2020bet's top priority. We have implemented the highest industry standards for both technical and organizational security:
In the event of a data breach, 2020bet will first take steps to contain the breach and assess the extent of the damage. Affected users will then be notified by email within 72 hours and provided with the necessary guidance.
2020bet does not retain data beyond what is necessary. The retention period for each data type is outlined below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information (Active) | For the duration of the active account | Service Delivery |
| Account Information (Closed) | 5 years after closure | Legal Compliance |
| Transaction History | 7 years | AML & Financial Regulatory Requirements |
| KYC Documents | 5 Years After Last Transaction | Governing Law |
| Gaming Logs | 3 Years | Dispute Resolution |
| Cookies Data | 30 Days to 2 Years | Functionality & Analytics |
| Support Contact | 3 Years | Improvement & Troubleshooting |
Once the retention period expires, we securely delete your data or anonymize it in a way that makes it impossible to identify you.
As a 2020bet user, you have important rights over your personal information. To exercise these rights, send a request to [email protected].
You may request a full copy of all the information we hold about you. It will be provided within 30 days.
You may request corrections to any inaccurate or incomplete information. We will action your request within 14 days.
You may request the deletion of your data in certain circumstances — except where legal obligations require us to retain it.
You may request that processing of your data be restricted while an investigation is ongoing.
You may request an export of your data in a machine-readable format (JSON/CSV).
You may object to your data being used for marketing communications or analytics purposes.
To exercise any of the above rights, email [email protected]. We commit to responding within 30 days. All requests are handled free of charge, though a small administrative fee may apply for unreasonable or repetitive requests.
2020bet strictly enforces an 18+ age policy. We do not knowingly collect or process data from anyone under the age of 18. If we receive evidence that a minor is using our platform:
If anyone under 18 has access to your device, please secure your account with a password and never leave your device unattended while logged in.
2020bet is an international platform, and our servers and partners are located in multiple countries. Your data may be transferred abroad — for example, to cloud hosting infrastructure or a game provider's data center.
For any international transfer, we ensure:
We review this Privacy Policy regularly and update it as required by legal changes or business needs. Before any significant changes:
Continued use of the platform after an updated policy takes effect will be considered acceptance of the new policy. If you do not agree to the changes, please request account closure.
The date of the latest update to this page is always shown at the top.
For any request or complaint regarding your data rights, please contact our dedicated Privacy Team:
If you are not satisfied with our response, you have the right to file a complaint with the Curacao eGaming Authority.
We don't just write policies — every commitment is enforced through technology and process.
Every piece of your information is protected with 256-bit SSL and AES-256 encryption — the same standard used by financial institutions.
We never sell your information. It is not shared with any advertisers or data brokers.
Access, correction, deletion — full control over your data is in your hands.
Independent security audits conducted twice a year. Any vulnerabilities found are resolved immediately.
In the event of any security incident, affected users will be notified within 72 hours.
Data is never retained beyond what is necessary. Once the retention period ends, it is securely deleted.
Clear answers to our users' most frequently asked questions.
Changing or adding a phone number to your 2020bet account is a security-sensitive action and is completed in several steps. The full process is outlined below:
If you no longer have access to your old number or are having trouble making the change, please contact our support team. In this case, your identity will be verified through KYC document checks before the number is updated. Please note that changing a mobile number linked to a payment method may require additional verification.
2020bet regularly hosts slots tournaments, Live Casino championships, and leaderboard competitions. Learn more about how to participate and how prizes are awarded:
How to Participate:
How Rankings Are Determined: Most tournaments rank players based on total winnings or highest multiplier achieved. The specific rules are clearly stated in each tournament's details.
Prize Distribution: Prizes are automatically credited to winners' accounts within 24–48 hours of a tournament ending. Cash prizes go directly to your balance. Free spin prizes must be used in the relevant game within a set period. You'll receive an email and platform notification once your prize has been credited. For any disputes, contact support within 72 hours.
Your privacy is our top priority at 2020bet. Enjoy gaming with confidence, backed by bank-grade encryption and strict data policies.